Step One is a registered charity. We support people to fulfil their potential through specialist mental health, employment and supported living services.
Our website is managed and edited from our Head Office at Beaufort House, 51 New North Road, Exeter, EX4 4EP.
For the purposes of the Data Protection Act 1998 (the “Act“), the data controller is Step One of Beaufort House, 51New North Road, Exeter EX4 4EP.
Our nominated representative for the purpose of the Act is Charlotte Davies.
The information we collect
If you contact us we will ask for your name and preferred contact information (such as email address, phone number or postal address). We may ask you for more information to assist you with your enquiry or the service we are providing.
If you subscribe to keep in touch with us, sign up to receive a newsletter or tell us you would like to receive updates about us, including news, events, volunteering and fundraising, we will ask for your name, email address, phone number and postal address so that we can send you communications that might interest you.
With regard to each of your visits to our site we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
Storing your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff may be engaged in, among other things, providing our e-marketing services and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We will store the information you give to us in line with the Act.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
How we will use your information
When we collect your information we will ask you for your consent to provide you with information or services that you request from us or which we feel may interest you – this may include marketing and any other communications relating to our fundraising, our services, our events and volunteering opportunities.
We’ll share your personal data with companies who provide us with services (e.g. companies may provide us with some services that may involve the hosting or maintenance of data that we control). They may have access to it to perform these services but they won’t have any other rights to use it
If you do not wish us to contact you please indicate this when we collect your data. We will not share your information with any other third parties without your permission.
If you contact us, we will only use your information to help you with your enquiry or service we are providing. We may also keep a record of that correspondence.
We will only use your information to send you the communications you agree to receive.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data that you provide to us; any provision of your data is at your own risk.
|Cookie Types||Cookie Names||Essential to site operation||Purpose|
|X – Mapping||X-Mapping-dghlffcp||Yes||The X-Mapping cookie is sent by the server to keep the user’s browser sessions intact as we load balance and use a clustered array of servers. If a user reloads a page they could be served the content from another server entirely but this cookie tracks the user to the same server.|
|No||These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|Yes||These cookies are required by our Blogging software and hold no personally identifiable information.|
If you would like, you can delete or control the cookies that are stored on your computer. You can do this by changing the settings on your internet browser. To find out more about cookies, how they work and how to manage them, visit www.aboutcookies.org
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Links to other websites
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Disclosure of information
We may disclose your personal information to third parties:
- Where you have permitted us to do so (for example to third parties where you have provided your consent).
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Step One or substantially all of its assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce other agreements; or to protect the rights, property, or safety of Step One our service recipients, or others (this includes, for example, exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
How to update or change your information
If your contact details have changed, please let us know so that we can update our records. You can update your details by contacting us by email email@example.com or phone 01392 255428.
How to unsubscribe
You can stop receiving communications from us at any time by contacting us by telephone 01392 255428, by email at firstname.lastname@example.org or by writing to us at Step One, Beaufort House, 51 New North Road, Exeter, EX4 4EP. Please write ‘Unsubscribe’ in the subject line of your email to us. If you receive an email newsletter from us, you can unsubscribe by clicking on the Unsubscribe link at the end of each email.
How to contact us