Senior Management Team & Trustees

Senior Management Team

Eilis Rainsford Step One CEO

Eilis Rainsford
Chief Executive

Eilis leads our Senior Management Team and is responsible to the Trustees for the achievement of the charity’s objectives.

Andrew StarkC

Andy Stark
Finance Director

Andy is responsible for providing strategic direction, leadership and management oversight to all the finance functions for the charity.

Amanda Malcolm

Amanda Malcolm
Senior Business Services Manager

Amanda is responsible for our business services.


Sue Sutherland (1)

Sue Sutherland

Paul Cawthron sq

Paul Cawthron


Robert Gofton

Sue became Chair in 2018, bringing leadership, governance and management experience from her role in the NHS, and higher education and charitable sectors.


Paul was appointed as a Trustee of Step One in July 2019. Paul is currently working (part-time) as Consultant in Child and Adolescent Psychiatry for Devon Partnership NHS Trust. Paul has worked in the NHS for the past 40 years.


Robert was appointed as trustee in September 2018. Rob is the current Chief Executive of the Royal Lifesaving Society and has previously worked as the Chief Executive Officer at the children’s charity, CHICKS (Country Holidays for Inner City Kids), and Falmouth and Exeter Students’ Union..

David Hawes

Dave was appointed as a Trustee for Step One in 2021. He joined the Devon Air Ambulance Trust as the Director of Finance and Infrastructure in 2014. Dave is currently an integral part of the governance structure as part of the executive leadership team for the Charity.

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Mark Lambert

Mark currently works in communications for UK Research and Innovation, the national funding agency investing in science and research in the UK. Mark is passionate about promoting healthcare and advocating for everyone to speak freely about their mental health.

Charles Pallot Step One Charity Trustee

Charles Pallot

Charles joined us as a trustee in December 2021. He was born in Jersey and moved to the UK in 1988.

Charles is an Employment Law Partner at Ashfords LLP in their Exeter office. He joined Ashfords in 1989

Board - Mark Taylor sq

Mark Taylor

Robert Williams sq

Robert Williams

Mark has been our trustee since 2014. Since 2003 he has undertaken a number of consultancies and investigative assignments for the NHS and has been Vice Chair of the National Institute for Health and Care Excellence (NICE), a Governor of Plymouth University and Chair of the Devon Partnership NHS Trust.

Robert has been our trustee since May 2017. He is currently a director of a business advisory and management consultancy firm. Robert has over 25 years’ management consulting experience focusing on business transformation and organisational change.